Frequently Asked Questions
Payment
What currency does your store use?
All prices are in Australian dollars. Purchases are only able to be made in Australian dollars.
What payment methods do you accept?
Payment can be made using credit cards, debit cards, Paypal and Afterpay.
What is Afterpay?
Afterpay is a buy now, pay later option where you can split your purchase over four interest-free fortnightly payments. There is a $99 miniumum spend to check out with Afterpay and your order is processed immediately and will be delivered within usual delivery timeframes. For more information about Afterpay, click here.
Shipping
Where do you ship to?
On Her Desk is an Australian company and you can order via this website for shipping to Australia and New Zealand. If you would like to have your order shipped to another country, please email info@onherdesk.com.au with your shipping address and what you would like to order so a custom shipping quote can be provided.
How much does shipping cost?
Shipping costs are based on your shipping country.
For orders being shipped to Australia, free standard shipping is available on all orders over $99 and a flat standard shipping rate of $10 will be added to all orders under $99.
An express shipping option is also available for all Australian orders for $15 (regardless of total order amount).
For orders being shipped to New Zealand, free shipping is available on all orders over $149 and a flat shipping rate of $15 will be added to all orders under $149.
What shipping company do you use?
Most Australian orders are shipped via Aramex. However, if your order is being delivered to a rural address or a PO BOX or parcel locker, or you have chosen express shipping, it will be sent via Australia Post.
If your order does not fit into any of these categories but you would prefer your order is sent via Australia Post, this can be accommodated providing you notify via email immediately after placing your order and your order has not yet been dispatched. To advise of this request, please send an email to info@onherdesk.com.au with your order number immediately after placing your order.
Orders to New Zealand will be sent via Australia Post.
All orders are dispatched from the Gold Coast, Queensland, Australia.
How long will my order take to arrive?
All orders are processed and dispatched as quickly as possible, within a maximum of 2-3 business days (including monogrammed orders).
Most standard shipping orders will arrive within 2-6 business days from dispatch, and express shipping orders will arrive within 1-2 business days however once your order has been provided to the shipping company, the shipping timeframes are unfortunately out of On Her Desk’s control.
Once your order has been provided to the shipping company, you will receive an automated email with your tracking information (check your junk folder if you haven’t recieved anything). Please use this tracking information for updates on when your order will arrive.
Monogramming
Have a read of our monogramming page, for answers to all of your monogramming questions.
Products
Are all products the same colour exactly the same shade as each other?
Depending on the product, it may be made from a different material to another product for practical reasons. As such, not all products in one colour e.g. pink will be exactly the same shade as one another, although they are as close in shade as possible. If you would like to see a photo of particular products next to each other, please email info@onherdesk.com.au with which products and colours you would like to see a photo of.
Gifting
Can I send an order to someone else as a gift?
Yes! No printed invoices/receipts or other paperwork are included with orders, so your recipient will not know any of this information. All you need to do to send an order as a gift, is make sure you provide the receipient’s name and address as the shipping information, at checkout. If you are sending multiple gifts, you will also just need to place each gift as a separate order to ensure your gifts are sent to separate addresses.
Can I provide a personalised note to be sent to the recipient with the order?
Yes. You can choose from On Her Desk’s in-house designed luxury gold-foil greeting card options, that can be added on to any order for $5. Choose the option to add a greeting card from any product page, select which card you would like and then enter a personalised message to your recipient, that will be handwritten on the inside of the card.
Returns
Can I cancel or change my order?
If your order has not yet been dispatched (and for monogrammed products, the monogramming has not yet been completed), we may still be able to change or cancel your order. Please send your order details to us via email at support@onherdesk.com.au as soon as possible.
What do I do if my order has arrived damaged or with major faults or defects?
Please send an email to support@onherdesk.com.au as soon as possible providing photos, so assistance can be provided to offer a replacement or a refund, in accordance with Australian Consumer Law.
Can I request a refund?
Unforuntately refunds are not available due to change of mind. If you are not happy with your order once received, you can be offered an exchange. Please contact support@onherdesk.com.au to discuss this in the first instance and then you will need to send the product/s back at your own cost. The product/s need to be returned in the same condition.
Please note, this excludes any monogrammed products. As monogramming is a completely personalised finish, exchanges on monogrammed orders are unable to be offered unless your product has arrived damaged or with major faults or defects, in which case, please get in touch as per the email above.
Wholesale Orders
Do you sell wholesale and what does the process to become a stockist involve?
Yes. If you are interested in becoming a stockist, please email info@onherdesk.com.au to express your interest. We are excited about partnering with other like minded businesses. If we think you’d be a good fit, we will send you our wholesale brochure and information on how to place an order.
What are your wholesale prices?
This information is available to potential wholesale partners. As above, please express your interest and we will be in touch.