Frequently Asked Questions
Gifting
Yes! No printed invoices/receipts or other paperwork are included with orders, so your recipient will not know any of this information. All you need to do to send an order as a gift, is make sure you provide the recipient's name and address as the shipping information, at checkout. If you are sending multiple gifts, you will also just need to place each gift as a separate order to ensure your gifts are sent to separate addresses.
You can select to include an in-house designed luxury foil greeting card to any order for $5. Choose the option to add a greeting card from any product page and then enter a personalised message to your recipient, that will be handwritten on the inside of the card.
Discounts are available when buying 6 or more gifts. Please visit our Corporate Gifting page for more information.
Product Variations
Depending on the product, it may be made from a different material to another product for practical reasons. As such, not all products in one colour e.g. pink will be exactly the same shade as one another, although they are as close in shade as possible.
Please be mindful colours may also look slightly different on screens due to resolution and brightness settings and screen covers. If you would like to see a photo of particular products next to each other, please email info@onherdesk.com.au with which products and colours you would like to see a photo of.
Payment
Payment can be made using credit cards, debit cards, Paypal and Afterpay.
Afterpay is a buy now, pay later option where you can split your purchase over four interest-free fortnightly payments. There is a $99 minimum spend to check out with Afterpay and your order is processed immediately and will be delivered within usual delivery timeframes. For more information about Afterpay, click here.
Rewards Program
We are proud to have established a Desk Dollars Rewards Program to reward our most loyal customers where you can earn Desk Dollars which convert to discounts to use on future purchases.
You can earn Desk Dollars by shopping online or leaving a product review. For more information on how our rewards program works, how to earn and use your Desk Dollars, click here.
Order Information
Please refer to our Shipping and Delivery Policy
Please refer to our Returns And Refunds Policy
ADD A PERSONALISED NOTE
MAKE YOUR GIFT EXTRA SPECIAL
You can add a personal touch to your order with our luxury foil greeting cards, available for just $5. Simply choose the option to add a greeting card from any product page and enter your personalised message. We’ll handwrite your note inside the card, ensuring a thoughtful and elegant gift for your recipient. On Her Desk orders will receive an 'XOXO' card, and On His Desk orders will receive a 'HEY YOU' card.

