Shipping and Delivery

Shipping costs are based on the country your order is being shipped to.

For orders being shipped to Australia, free standard shipping is available on all orders over $125 and a flat standard shipping rate of $10 will be added to all orders under $125.

An express shipping option is also available for all Australian orders for $15 (regardless of total order amount).

For orders being shipped to New Zealand, free standard shipping is available on all orders over $175 and a flat standard shipping rate of $15 will be added to all orders under $175.

On Her Desk is an Australian company and you can order via this website for shipping to Australia and New Zealand. If you would like to have your order shipped to another country, please email info@onherdesk.com.au with your shipping address and what you would like to order, so a shipping quote can be provided.

All orders are processed and dispatched as quickly as possible, within a maximum of 2-3 business days (including monogrammed orders). Please note, order processing timeframes may be extended during peak sale periods or product launches. 

Most standard shipping orders will arrive within 2-6 business days from dispatch, and express shipping orders will arrive within 1-2 business days however once your order has been provided to the shipping company, the shipping timeframes are unfortunately out of our control and we can not provide any guarantees on the date your order will be delivered and can not be held responsible for any lost items in transit.

If you require your order to be delivered by a certain date, we highly recommend choosing the express shipping option.

All orders are shipped with tracking so you can check on the status of your order at any time. 

Once your order has been provided to the shipping company, you will receive an automated email with your tracking information (check your junk folder if you haven’t received anything). Please use this tracking information for updates on when your order will arrive.    

It is your responsibility to check your postal address is correct at the time of placing your order. We are not liable for any purchases returned to us due to incorrect addresses. Re-directing or re-shipping your order will occur at the customer's expense.

We use both Australia Post and Aramex to send our orders. The shipping company will be automatically selected for your order based on the delivery address, size of the order and type of shipping (standard or express). Both shipping companies provide an authority to leave service meaning that if no one is home, your order will be left in a safe place (if one exists). 

All orders are dispatched from the Gold Coast, Queensland, Australia.